3090 S. Bascom Ave

San Jose, CA 95124

Call Now: 408.377.5864

Hours: M-F: 10-7, Sat: 10-6, Sun: 11-6

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Shipping Policy

Delivery Locations - In order to protect your security, Guitar Showcase can ship only to your verified billing address.  This must be a valid street address - we cannot ship to P.O. Boxes., Army Post Office (APO), or Fleet Post Office (FPO) addresses. Mesa/Boogie products can only be shipped to an address in the 50 United States.

 

Turnaround Time - Monday through Friday, 24-hour turnaround, Sat/Sun orders go out on Monday.

 

Rates - Actual shipping cost plus insurance cost.  Note: Some shipments may require a handling charge.

 

Insurance - Guitar Showcase insures our shipments for full replacement value.  See below for information on damaged packages and filing claims.

 

Shipping Options – Generally FedEx or UPS.   Expedited options are available, call or e-mail for details.

 

Disclaimer for Shipping Service Delays - Guitar Showcase is not liable for delivery delays caused by shipping service interruptions or other conditions beyond our direct control.  See Shipping Co. web site for details.

 

Estimated Transit Times

http://www.ups.com/maps/results

http://www.fedex.com/grd/maps/MapEntry.do

 

Tracking Information - As available, tracking information will be provided to the customer via email.

 

Damaged Packages / Claims Process - If your package arrives with evident damage, report the damage immediately to your delivery person and contact Guitar Showcase as soon as possible.  We will help you through the process of filing a claim with the shipping company, and make sure that you are reimbursed, as appropriate, as soon as possible.

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